RETURNS & REFUND POLICY

The Mentor currently offers services as mentioned below :
1.) Mentor Training Program
2.) Profile Builder – Resume Making , Cover letters , Mock Interviews , Psychometric tests , Linked in Profile revamp .

The guidelines for initiating /receiving a refund for the two services has been detailed below .

Mentor Training Program – MTP

In order to avail the placement assurance the candidate needs to follow all the below mentioned guidelines and terms to the latter failing which The Mentor is not liable for the candidate not getting placed/any refund of program fee .

Course Guidelines :

• Attending all classes according to the schedule and prior intimation in case of leaves or failure to attend the class .
• Completion of all assignments and tasks provided in the training sessions and making sure the submissions are completed within stipulated timelines .
• Any candidate if found involved in any malpractices or disrupting the decorum of the training session would be asked to leave without any refund in place .
• There would be continuous evaluation of students with our specialised tests and assignments, failing which candidates would be suggested some better career options or extension of the course which would be chargeable as per the duration of extension .

Refund Conditions :

• Pre booking fee for the first week is not refundable and not a part of money back policy for the program.
• In case you wish to discontinue post 10 days candidate would be liable for a refund of 50% only .
• Post placement, candidate would be liable for a 5% payout of CTC to The Mentor.
• Team Mentor would not be liable to any job placements if candidate is not willing to
participate or candidate is not paying attention to the assignments being assigned.
• The candidate should be in the final semester of graduation to avail the placements
• All details provided by the student at the time of enrolment should be correct & will be verified at the time of placements.
• If any candidate rejects the offer after placements then mentor is not liable for a refund .

Profile Builder

Thanks for purchasing services from The Mentor. If you are not entirely satisfied with your purchase, we are happy to help you :

Revision Policy :

  • We offer one revision free of cost after the resume is delivered
  • The required changes need to be raised within 3 days from the delivery of the resume.
  • You can raise one request for new additions , corrections if any .
  • You can also demand a Word Doc to carry out the changes yourself.

Note : One Mail containing changes requests counts as one Revision.

  • In case you want a new template altogether please purchase the same from the website.
  • We are willing to offer a full refund in 30 days if the customer is able to find any competitive site which offers a similar level of service at a lower price. This can be conveyed to us through our official mail id-livethementor@gmail.com.
  • If the standards are met, we will transfer the amount within 72 hours of receiving the receipt of proof.
  • If you have any queries, feel free to contact us at livethementor@gmail.com

NOTE –

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds :

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at :
livethementor@gmail.com or admin@thementor.live