Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Resume Building / Cover Letter

Thanks for purchasing services from The Mentor. If you are not entirely satisfied with your purchase, we are happy to help you :
Revision Policy :

  • We offer one revision free of cost after the resume is delivered
  • The required changes need to be raised within 3 days from the delivery of the resume.
  • You can raise one request for new additions , corrections if any.
  • In case you need more changes each additional change will be done at Rs.30 which can be paid using the Following Link – https://imjo.in/kqydBc
  • You can also demand a Word Doc to carry out the changes yourself.

Note : One Mail containing changes requests counts as one Revision.

  • In case you want a new template altogether please purchase the same from the website.
  • We are willing to offer a full refund in 30 days if the customer is able to find any competitive site which offers a similar level of service at a lower price. This can be conveyed to us through our official mail id-livethementor@gmail.com.
  • If the standards are met, we will transfer the amount within 72 hours of receiving the receipt of proof.
  • If you have any queries, feel free to contact us at livethementor@gmail.com.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.